Just last week I had a conversation regarding procedures for a business office. When asked why a business didn’t write phone call information down, he said the conversations were relayed to the necessary person when they saw them. “Didn’t information get lost, forgotten, or mixed up?” I asked. I suggested a phone log with name, phone number and main point…
Do you miss out on what is going on with your family and friends? Are you working another late night or Saturday afternoon? Does that thought not bother you? Have you gotten to the point where you look forward to going into work early, staying late, or working weekends. Heck, you’ll work any time, day or night? If you answered…
Gone are the days that an unhappy customer had to speak with lots of people to get word around of their unsatisfactory experience. Today, a customer can stand in your too long line and post on social media about how long they’re waiting, the terrible service, or wishing they were anywhere else. Their thoughts are immediately put on-line for everyone…
I first heard of a personal value statement when I was in college. I remember thinking, why would I need a value statement? I had thought value statements were only for businesses. What are personal values? Personal values come from our families, friends, and peers. They have a strong influence on our daily actions and decisions. Though many values are…
Last week I found myself in a position where a friend asked me to join a charity committee. She was very excited about this opportunity and it was a great cause. “Your skills in the office are just what we need to keep everything organized!” The more she spoke, the more excited I became about the committee. Before I blurted…
One of my favorite movies is Nine to Five starring Jane Fonda, Lily Tomlin and Dolly Parton. These three secretaries work for a boss who they refer to as a “sexist, egotistical, lying, hypocritical bigot.” Now, I can’t imagine that any one of us would think of our bosses in this way however, this movie makes a strong statement that…
Though many leaders have heard of empowerment, there were still those who struggle with actually handing over the reins. It is not uncommon for a leader to feel insecure causing them to cling to familiarity as it is what they know best. However, insecurity can also force leaders to keep information and skills to themselves, ensuring they are important and irreplaceable.…
In today’s marketplace, customer service is what sets you and your business apart from the rest of your competition. Customer service is more than just filling an order or completing a service. Customer service is how you treat each and every customer that you and your business come in contact with. As customers have many options when looking to purchase…