Have you ever heard a manager say they spend their time putting out fires? What does that mean exactly? We know they are not actually putting out a fire, but to them it has the same fight-or-flight response in their body. When a person is being reactive to a problem or situation, it sets off a feeling of anxiety that…
There is nothing worse than keeping a customer waiting because you can’t find what you are looking for. If paperwork doesn’t end up where you can easily locate it, a consistent filing system can help you do that. Staying organized is an essential part of keeping your office running smoothly. When setting up a filing system it is best to…
IS THERE A DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT? Many people believe management and leadership are the same however, a manager is not necessarily a leader, nor is a leader necessarily a manager. Employees follow a leader but employees work for a manager. Both managers and leaders share similar concepts by: conceptualizing what needs to be done aligning and managing resources…